Returns

Our return policy lasts 30 days from the date of purchase. If 30 days pass since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed. Royale Canna Co will reject a return if either of these conditions are not met.

Damaged or Missing Products/Order:

In the event that you receive your order and there is product damage, broken bottles, incorrect flavors, etc., please take a picture of the products immediately and email them along with a brief description of the problem to support@royalecannaco.com.

Sale items (if applicable)

Only regular priced items may be refunded. Sale items will not be refunded after purchase. All sales on sale items are final.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elevatedtrading.com or contact your account manager directly for assistance

Shipping Methods:

All packages are shipped via USPS or UPS.

USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).

Order Processing:

We do our best to ship orders as quickly as possible. The typical processing time on your order is 24-48 hours before shipping determined by the product mix and quantities ordered. 

If you place your order over the weekend (Friday through Sunday), please allow extra time for processing. This order processing estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.

Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday season